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Privacy Policy

 

Last updated: 8 August 2025

 

Synergist Solutions LLC (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in a fair, transparent, and lawful way. This Privacy Policy explains what data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

If you have any questions, you can contact us at:

Data Controller: Synergist Solutions LLC

Contact Email: ryan.leclair@gmail.com

Postal Address: 7 Kendall Drive, Northborough, MA 01532

 

 

1. What information we collect

 

We may collect the following types of personal information when you use our website:

 

  • Contact details (such as name, email address, phone number) if you submit a form, send us a message, or book a consultation.

  • Payment details if you purchase a product or service in the future. Payments are processed securely by third-party providers (such as Wix Payments, PayPal, or Stripe). We do not store your full credit card details.

  • Technical information such as your IP address, browser type, device information, and how you interact with our website (via cookies and analytics tools).

 

We do not knowingly collect information from children under 18, and our services are not directed at children.

 

 

2. How we collect information

 

  • Directly from you when you complete forms on our website, contact us, or make a purchase.

  • Automatically through cookies, analytics, and similar technologies when you browse our website.

 

 

3. Why we use your information (legal bases)

 

We process your personal data only where we have a lawful basis to do so under UK GDPR, including:

 

  • To provide our services and communicate with you (performance of a contract).

  • To respond to enquiries, provide customer support, and improve our services (legitimate interests).

  • To comply with legal obligations (such as record-keeping or tax laws).

  • With your consent (for example, if you sign up to a newsletter).

 

 

4. How we store and share your information

 

Our website is hosted on the Wix.com platform. Wix stores your data securely on servers located in various jurisdictions, including outside the UK. Where personal data is transferred internationally, Wix ensures that appropriate safeguards (such as adequacy decisions or standard contractual clauses) are in place.

 

We may share your personal data with:

 

  • Service providers who support our website, payment processing, or communications.

  • Professional advisers or legal authorities where required by law.

 

We do not sell or rent your personal data to third parties.

 

 

5. How long we keep your information

 

We only keep your personal data for as long as necessary for the purposes it was collected, or as required by law. The exact retention period depends on the type of information, for example:

 

  • Contact enquiries: up to [12 months] after resolution.

  • Transaction records: up to [6 years] to meet tax and accounting obligations.

  • Marketing data (where you have consented): until you withdraw consent.

 

 

6. Your rights

 

Under UK GDPR, you have the following rights:

 

  • To access the personal data we hold about you.

  • To request correction of inaccurate or incomplete data.

  • To request deletion of your data, where legally permitted.

  • To restrict or object to the processing of your data.

  • To request a copy of your data in a portable format.

  • To withdraw your consent at any time (for example, unsubscribing from marketing emails).

 

If you wish to exercise any of these rights, please contact us at ryan.leclair@gmail.com.

 

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/

 

 

7. Cookies and tracking

 

Our website uses cookies and similar technologies to:

 

  • Ensure the site functions properly.

  • Analyse website traffic and usage (e.g. through Google Analytics).

  • Improve the user experience.

 

You can manage or disable cookies in your browser settings. For more details on how Wix uses cookies, see Wix’s Cookie Policy.

 

 

8. Updates to this policy

 

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. Any updates will be posted on this page with a revised “last updated” date.

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